The sessions of Southern Ocean Decade & Polar Data Forum Week 2021 will be on Zoom. We recommend to use the desktop client or mobile app, version 5.3.0 or higher. If installing the app is not possible you can also access Zoom through Google Chrome (including the portable version).

To connect click the join session link in the programme, this link is only available when logged in to the Southern Ocean Decade & Polar Data Forum Week 2021 website. Every session has its own Zoom link which will become available 15 minutes after the scheduled end of the previous session.

By default microphone, camera and screen sharing are disabled for all participants, chat is enabled.

Getting help

The Southern Ocean Decade & Polar Data Forum Week 2021 staff will be monitoring audio and video closely (we are also following the talks), so if any problems with the broadcast should arise, we will notice immediately and we will put a message in the chat and try to solve the problems. If there is no message in the chat from one of the staff members the issue is unfortunately most likely on your end. We will of course try to help with those problems, but can't make any promises.

I can't connect

• Check if you are using the right meeting link and details. The correct details are always on the home page when you are logged in. Please refresh the page to have the latest version
• If that doesn't work please send an email to . Southern Ocean Decade & Polar Data Forum Week 2021 staff will be monitoring the mailbox closely during the sessions of Southern Ocean Decade & Polar Data Forum Week 2021 and will try to respond very quickly.

I have no sound

• Please check that you have selected the right speakers or headphones, and that all cables are properly connected.
• If computer sound is not working you can also connect to the sound using the phone. It is possible to watch the slides using the computer will using phone audio.

I can't see the slides at all

• We aim to share the presentation screen at all times and Southern Ocean Decade & Polar Data Forum Week 2021 staff is monitoring the screen sharing.
• If you can't see the shared screen in the main room please check for a staff message in the chat. If there is not message in the chat you can try to disconnect and reconnect.

Video quality is poor

• This is most likely a bandwidth issue at your location
• Try to disable other heavy consumers of bandwidth (other apps on your device, or other devices in your network)
• You can also switch to phone audio and only have the video over internet.

Any other questions

• Please send an email to . Southern Ocean Decade & Polar Data Forum Week 2021 staff will be monitoring the mailbox closely during the sessions of Southern Ocean Decade & Polar Data Forum Week 2021 and will try to respond very quickly.